Shipping & Returns

We prepare every Valcuir order with care and keep the shipping process straightforward and transparent.

Shipping

Shipping charges and available delivery options are shown at checkout based on the destination and order details. Once an order is dispatched, tracking information will be shared when tracking is available.

International orders may be subject to customs duties, taxes or other import charges imposed by the destination country. Any such charges are the responsibility of the recipient.

Returns & order issues

If your order arrives damaged, incorrect, or has a manufacturing issue, please contact Valcuir with your order number and clear photographs as soon as possible. We will review the issue and provide the appropriate next steps.

For change-of-mind returns, please contact us before sending an item back. Items should be unused and returned in their original condition. Return eligibility, return shipping and any applicable exclusions are handled according to the policy in effect for the order.

Need help?

For questions about an order, shipping destination or return request, please use the Contact page and include your order number.